Refund Policy

REFUND & CANCELLATION POLICY

At Florida Super Stars, we understand that circumstances can change and that, occasionally, a participant may need to withdraw from a program. At the same time, registration requires Florida Super Stars to make advance commitments for instructors, counselors, coaches, facilities, insurance, equipment, supplies, uniforms, competition entries, administrative expenses, and other program costs.

For this reason, the following Refund & Cancellation Policy applies to Florida Super Stars Regular Season programs, Summer Dance Jam (SDJ), camps, clinics, workshops, and other programs, unless a specific event or program states otherwise at the time of registration.

Registration & Administrative Fees

All registration, enrollment, and administrative fees are non-refundable and non-transferable once registration has been completed.

Registration secures the participant’s placement and allows Florida Super Stars to make staffing, facility, equipment, supply, and other program commitments based upon enrollment.

REGULAR SEASON

Withdrawal Before the Regular Season Begins

If a participant withdraws before the first scheduled practice or class of the season, regular tuition paid in advance may be refunded, less:

• Registration or administrative fees;
• Credit card or payment processing fees that are not returned to Florida Super Stars;
• Uniforms, apparel, equipment, supplies, or personalized items already ordered;
• Competition, event, membership, or other third-party fees already paid or committed on behalf of the participant.

All withdrawal requests must be submitted in writing to Florida Super Stars.

Withdrawal After the Regular Season Begins

Once the participant’s season has begun, payments already made are non-refundable, except where specifically provided under this policy.

If a participant is enrolled in a monthly payment plan, a parent or legal guardian must provide Florida Super Stars with 30 days’ written notice of withdrawal.

The participant remains financially responsible for tuition and other applicable charges that become due during the 30-day notice period.

Simply discontinuing attendance does not constitute withdrawal or automatically cancel future payments.

This notice period allows Florida Super Stars adequate time to adjust staffing, team assignments, choreography, formations, facility commitments, and other program expenses.

SUMMER DANCE JAM (SDJ)

Summer Dance Jam Registration & Payment

Registration for a Summer Dance Jam week reserves a space for the camper and allows Florida Super Stars to plan staffing, counselors, instructors, activities, supplies, equipment, facility use, performances, and other camp expenses based upon enrollment.

Initial camp tuition is due 14 days prior to the start of the camper’s first registered camp week to secure the selected week(s).

For campers attending additional weeks, weekly tuition must be paid no later than one week before the start of each additional camp week.

A $25 late fee may be applied to tuition payments received after the applicable payment deadline.

Summer Dance Jam Cancellations & Withdrawals

We understand that summer plans can change. Parents or legal guardians who need to cancel a reserved Summer Dance Jam week should notify Florida Super Stars in writing as soon as possible.

Cancellation 14 Days or More Before the Camp Week

When written cancellation is received at least 14 days before the first day of the affected camp week, tuition paid for that week may be refunded or, when available, transferred to another Summer Dance Jam week during the same summer.

Any registration or administrative fees and non-refundable third-party expenses remain non-refundable.

Transfers are subject to availability and are not guaranteed.

Cancellation Less Than 14 Days Before the Camp Week

When cancellation occurs less than 14 days before the first day of the registered camp week, tuition is generally non-refundable because staffing, facility, activity, supply, and other commitments have already been made based upon enrollment.

At the discretion of Florida Super Stars, and when space and circumstances permit, tuition may be transferred to another available Summer Dance Jam week during the same summer season.

Transfers and credits are not guaranteed and have no cash value.

Same-Day Cancellations & No-Shows

No refunds or credits will be issued for same-day cancellations, no-shows, voluntary early departures, or unused days within a registered camp week, except when Florida Super Stars determines that an extraordinary circumstance warrants special consideration.

Registering for a camp week reserves the camper’s space for the entire week regardless of the number of days the camper actually attends.

POLICIES APPLICABLE TO ALL PROGRAMS

Missed Practices, Classes, Camp Days, Performances or Events

Refunds, credits, or prorated tuition will generally not be issued for activities missed because of:

• Personal scheduling conflicts;
• Vacations or travel;
• School activities;
• Transportation issues;
• Voluntary absences;
• Temporary illness;
• A participant’s decision not to attend or participate; or
• Disciplinary suspension or dismissal resulting from a violation of program policies.

Tuition reserves the participant’s position in the applicable program and is not calculated solely according to individual attendance.

Medical Withdrawal

Florida Super Stars understands that serious injuries or medical circumstances can occur.

If a participant becomes medically unable to continue participating for an extended period, the parent or legal guardian may submit a written request for special consideration.

Florida Super Stars may request reasonable documentation from a licensed medical provider confirming that the participant is unable to participate.

Depending upon the circumstances, timing of the withdrawal, and expenses already incurred, Florida Super Stars may, at its discretion, provide a prorated account credit, transfer, or refund of unused tuition.

Registration fees and amounts already committed or paid for uniforms, equipment, supplies, competitions, events, memberships, personalized merchandise, or other third-party expenses remain non-refundable.

Uniforms, Costumes, Equipment & Personalized Items

Payments for uniforms, costumes, warm-ups, shoes, accessories, equipment, merchandise, personalized items, or similar products become non-refundable once the order has been placed.

Florida Super Stars cannot guarantee refunds, exchanges, changes, or cancellations after an order has been submitted to a vendor.

Competitions, Performances, Events & Third-Party Fees

Competition fees, event fees, membership fees, admission fees, travel-related expenses, and other third-party charges are non-refundable once Florida Super Stars has submitted payment or otherwise financially committed to the expense on the participant’s behalf, regardless of whether the participant ultimately attends or participates.

Removal or Dismissal From a Program

Florida Super Stars reserves the right to suspend or dismiss a participant when reasonably necessary because of serious or repeated violations of program rules, inappropriate conduct, nonpayment, safety concerns, or behavior that substantially interferes with the program, staff, or other participants.

A participant’s suspension or dismissal for these reasons does not automatically entitle the family to a refund of amounts already paid or expenses already incurred on the participant’s behalf.

Any remaining future tuition obligation will be determined based upon the applicable program, circumstances of the dismissal, expenses already committed, and this Refund & Cancellation Policy.

Schedule Changes

Schedules provided by Florida Super Stars are intended as a general guide and for informational purposes.

Florida Super Stars reserves the right to make reasonable changes to instructors, counselors, coaches, activities, practice or camp schedules, locations, routines, performances, competitions, field activities, or other program components when necessary.

Reasonable scheduling, staffing, activity, or programming changes do not constitute grounds for a refund.

Weather, Facility Closures & Circumstances Beyond Our Control

Practices, classes, camp activities, performances, competitions, or events may occasionally be canceled, postponed, relocated, shortened, or rescheduled because of severe weather, facility closures, government orders, safety concerns, emergencies, or other circumstances beyond the reasonable control of Florida Super Stars.

Whenever reasonably possible, Florida Super Stars will attempt to reschedule the affected activity, modify the schedule, or provide an appropriate alternative.

Temporary interruptions or reasonable program modifications do not automatically qualify for a refund.

Cancellation by Florida Super Stars

If Florida Super Stars permanently cancels an entire program, camp week, or a substantial portion of a paid program and is unable to provide a reasonable replacement, rescheduled program, transfer, credit, or comparable alternative, affected families will receive an appropriate refund or credit for the portion of program services Florida Super Stars is unable to provide.

Amounts already paid to third parties that are expressly identified as non-refundable may be excluded where applicable.

Payment Plans

When a payment plan is offered for Regular Season participation, it is provided as a convenience and does not convert seasonal tuition into a pay-per-class or month-to-month program.

Families remain responsible for amounts due under their registration agreement unless the participant is properly withdrawn in accordance with this policy.

Simply discontinuing attendance does not constitute withdrawal.

Refund & Withdrawal Requests

All withdrawal, cancellation, and refund requests must be submitted in writing to Florida Super Stars.

The date Florida Super Stars receives the written request will be considered the official notification date for purposes of determining eligibility under this policy.

When a refund is approved, it will generally be returned to the original method of payment when reasonably possible. Processing times may vary depending upon the payment provider.

Our Commitment to Families

Florida Super Stars values every participant and family in our programs. This policy is not intended to penalize families when unexpected circumstances arise. Rather, it allows us to balance compassion for individual situations with the financial and operational commitments required to provide safe, organized, consistent, and high-quality programs.

Families experiencing an extraordinary circumstance are encouraged to contact Florida Super Stars. While exceptions cannot be guaranteed, reasonable requests may be reviewed individually at the organization’s discretion.

Acknowledgment

By completing registration and submitting payment, the parent or legal guardian acknowledges that they have read, understood, and agreed to the Florida Super Stars Refund & Cancellation Policy, including any provisions specifically applicable to the Regular Season or Summer Dance Jam.